Party FAQ

Why should I have my party at Kangaroo Zoo?
Kangaroo Zoo has been celebrating kids’ special days since 2007! Our staff is trained and detail-oriented. We handle the sign-in of the guests, set up the party room and help serve all the food, and take care of the cleanup! We make it easy for you to relax and make memories. We offer Party Packagesto fit all budgets and cater the party.

When do the parties begin?
Kangaroo Zoo parties start at 10AM, 12PM, 2PM, 4PM and 6PM. Parties are 1.5 hours long in your own private themed party room. You are NOT allowed in the party room prior to the start of your party time. After the 1.5 hours in the party room, you and your guests can stay and play as long as you would like during normal business hours.

Can I go to my party room prior to my party start time?
We do not allow for party mom or dads to enter the party room until your scheduled time. You should have plenty of time to decorate the party room. Just instruct your party guests to play in the Zoo while you are getting the room ready.

How do I book a party?
Please book your party directly online at your desired location. Our online system is very comprehensive, only shows available dates and times to book, and allows you to add on any items that you would like for your party. A deposit ($75) is required in order to complete the reservation (amex, visa, mc or discover). Once reservation is complete, an invoice will be emailed to the email address that you provided and that serves as confirmation of your party. If you don’t receive that email within an a few hours of placing your order, please call the location you booked a party at. We will also call the day before the party. If you do not want to book online, you are more than welcome to call us or come in person and book your party.

I reserved a party online…do I need to further confirm the birthday party with Kangaroo Zoo?
Once your reservation is complete, an invoice will be emailed to the email address that you provided and that serves as confirmation of your party. If you don’t receive that email within an hour of placing your order, please call us during business hours. You do not need to further confirm the party. If you would like to add on additional foods or services, you can call us. Please make sure to add these additional items at least 2 days prior to your party so that we can make sure to be accommodate your request.

Are my adult guests required to wear socks?
Yes, socks are required for everyone beyond the admissions counter. Socks are available to purchase at the admissions counter.

Does Kangaroo Zoo provide goody items?
Goody items are available based on the party package you decide to order. Please refer to the party package to see what extras are including in the different party packages.

Where do I get Kangaroo Zoo invitations and Waivers?
We offer unique KZ Party Invitations Electronically online. TO SAVE TIME.. the party guests can go online and choose the location where the party will be at and do the online waiver.

Do I count the birthday child and siblings as guests?
Yes. All children over the age of 1 year that will attend the party will be considered as a party guest.

What if more kids/ guests show up than I booked?
Your party host will keep track of the number of children signed in your party and either add the per-child fee based on the party package you booked. The host will make sure all children get juice boxes and place settings and goody items according to the party package booked.

What if all of my guests don’t show up?
You are responsible for paying for the number of guests that you booked at time of reservation, each party package has specific minimum guest requirements.

Do I have to pay for children that won’t be playing at the Zoo?
All children ages 1 to 12 years need to be paid for. If there are children older than 12 years attending the party, admission does not need to be paid for them. Though a waiver still needs to be signed by an adult/guardian, the anyone over the age of 12 years (except parents playing with their children), will not be allowed on the inflatables.

Can I take leftover food home?
Yes! Absolutely! We will box it up for you.

Can I bring my own food?
When you have a reserved party with us you can bring in your own cake or other birthday dessert. Other outside food is not permitted UNLESS you opt to pay an outside food fee of $25. If you choose to pay the outside food fee and bring your own food please remember that you are responsible for bringing serving utensils, any to-go boxes or other items needed for packing leftovers and you will not be able to use our kitchen facility for any food preparation.

Can I add food on the day of the party?
While we cannot guarantee accommodations for food orders the day of the event, we will do our best. It is best to make all food reservations when you book the party.

What is your cancellation policy?
Deposit is non-refundable. If you provide at least 14 days’ notice you may apply your deposit to any available date or time within the next two months. Any event cancelled with less than 14 days’ notice will forfeit the deposit.

Should I tip my party host?
Gratuity is never expected, but greatly appreciated. If you feel so inclined, you can add gratuity for your party host at checkout. Hosting a party can be looked at as the same as a host at a restaurant. If the host/hostess is awesome show them by giving a tip. All tips earned are given to your party host.